1. Please retain your receipt
In order to obtain an exchange or repair a product that you purchased from Zelows, you must have clear proof of purchase and be able to produce your Zelows receipt at such time.
2. Can I get a refund if I change my mind?
If you change your mind, unused items, when presented in original and saleable condition including all swing tags, may be returned within 14 days of purchase upon presentation of your receipt.
Items on final clearance are not eligible for return.
3. How can I return my online purchase?
You are most welcome to exchange your online purchase in person at any of our Zelows retail stores, provided you have the original receipt and credit card used for the purchase.
If you do not have a local Zelows store, please contact our online store to arrange an exchange via mail. It is imperative that you contact the online store prior to sending any product back.
CONTACT INFORMATION:
1300 334 544 (during business hours)
Enquiries@zelows.com.au
Please note, for an exchange where there is no product fault, you will be liable for return and redelivery freight. The returns and exchange conditions as stated above also apply to our stores. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included.
4. What if the product is faulty, unfit for purpose or does not match its advertised description?
Once proof of purchase has been established, if the product fault can safely and clearly be determined instore, we will offer you a refund, repair or exchange to equal value. Where faulty products are covered by a third-party manufacturer warranty, we will liaise with the relevant manufacturer on your behalf to determine the fault and resolution.
If you do not have a local Zelows store, please contact our online store to arrange the return via mail. It is imperative that you contact the online store prior to sending any product back.
CONTACT INFORMATION:
1300 334 544 (during business hours)
Enquiries@zelows.com.au
Zelows cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified instore or by a third-party manufacturer or repair agent. If the product does not match its advertised description, Zelows will provide you with either a refund or credit note to the value of the product purchased.
ADDITIONAL INFORMATION
1. What is a store credit note and when would I receive one?
A credit note provides you with a credit to the value of the goods returned. If returning an item, you may elect to receive a store credit note, rather than a specific refund, to use at a later date instore or online.
2. If I can’t find my receipt, can I use a bank statement as proof of purchase instead?
Zelows may accept a bank statement as proof of purchase if the original purchase price can clearly be determined. Where multiple items were purchased in that transaction, it limits our ability to establish proof of purchase. Zelows cannot provide copies of receipts if lost or misplaced.
Please note:
When a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt. If you are granted an exchange for reason of not having a receipt, you will be given an exchange to the value of the current system price.